Whirlpool 5.8 cu. ft. Front Loading Washer with Load and Go™ XL Plus Dispenser WFW9620HW

My previous whirlpool washer blessed our large family for 20 years! Now we r enjoying this amazing washer and so thankful for the technology! My phone tells me when my clothes are finished washing!

I've had this washer for close to a month now, and so far, I've been extremely pleased with the experience. I moved into a new house without appliances and was glad to get this installed right away because we've had to do a ton of washing of blankets and towels and other things used in the packing process. I thought the auto detergent dispenser would be a nice perk but overall not a big deal. However, I've come to really appreciate this feature as it really makes starting a load of laundry take two seconds. In two clicks I can run down and get a new load going in between conference calls, no problem. As someone who works from home, this is a game changer. I wasn't sure what to expect with the mobile app connection. We didn't have internet right away, but the minute we did I made an effort to get my machines connected. It is nice to have my phone notify when a load is finished, or check how long is left. As long as the door hasn't been opened to the machine, you can also send commands to the unit to do xyz additional washing. Mostly, this has been a convenience, but in all honestly, it's something I could definitely live without as I'm not doing much remotely with my laundry. Having the app reminders are nice, though, because my units are in the basement. I could probably turn the chime loud enough to hear upstairs without a problem, but I prefer the notice on my phone. You also have to set the machine to accept remote directives again with each load (not to get the status updates, just to perform any actions). This is a small hassle, but I have to wonder if maybe I'm just missing the setting which allows this indefinitely. Lastly, since we were doing so much laundry with kind of grubby moving blankets etc., I noticed my machine looking a bit dirty with attached lint/hair/etc after 10+ loads (and believe it or not, the machine itself brought this to my attention... it was right). I bought the Affresh washing machine cleaning tablets, and I have to say I found it to be very effective. I'll try to keep the habit up of using those monthly and/or as needed to keep the machine in top condition. Overall, as long as it continues performing as it has been, I'll continue to be a very satisfied customer.

We were very excited to purchase this washer. The large capacity and remote capabilities were very appealing. We had it delivered and installed the beginning of October. Initially all of the functionality was as promised. Lots of cycle options, the massive detergent storage was a great feature. However from the very beginning the remote app was disappointing. Every time I would start the app and connect to the washer the app would quit. It would stay connected the second attempt but after reading others comments it's clear this is a common issue. Whirlpool hasn't updated it's app to correct this and it's disappointing they don't care to fix such a well documented issue. The app issue was livable with so we just got used to this. The real disappointment was when the washer stopped working this Veteran's Day weekend. Error code F4E4. After preforming the recommended hard reset and not solving the machines error I called in for warranty service. This is where it just gets mind-boggling. Whirlpool only uses one authorized service provider for warranty work in the Metro DC area! They were not able to schedule a tech to come out and "evaluate" the issue for nearly 2 weeks! They also have told me the techs do not carry parts and only come out to diagnose the issue. They will then order parts and return at a later time. It's possible we will be out for 3-4 weeks on a machine that cost us over 1200 dollars and has been in service 5 weeks! Whirlpool needs to get their act together! Having only one service provider for a major metropolitan area is completely unacceptable. There is literally nothing we can do but sit and wait. We will now be paying a lot of money for remote laundry services just so our family has clean clothing for the next month. Assuming Whirlpool responds to this we will be pursuing a complete return and refund for this machine. Thisr new model clearly has issues and isn't reliable. Their customer service is more like customer punishment! Run away from this machine! Go with a model that's been out for longer and with a manufacturer who takes more pride in customer service!

Bought this machine and works great, sensors are top notch. Clothes comes out clean and well spin. Only problem is with XL plus dispenser as since I removed and tried to fill, closing the lower drawer will not close, so unable to use

Bought this machine and works great, sensors are top notch. Clothes comes out clean and well spin. Only problem is with XL plus dispenser as since I removed and tried to fill, closing the lower drawer will not close, so unable to use