After completion of the online booking form, we will contact you to confirm your booking. At that time we will confirm your appointment time and obtain a credit card (pre-charge diagnostic). If you decide to cancel after confirming your appointment, we do a have $49.00 cancellation fee.

Majority of the appliances have several advanced functions, error codes, service manuals and parts. If you are using a servicer who doesn’t have access to the manufacturer service portals/bulletins (only available to authorized servicers), there is a high chance of a mis-diagnosis. Don’t be fooled by servicer’s who claim to be authorized. Prior to booking service with us or any other servicer, you can always call the manufacturer and double check this. Don’t replace your product based on a poor diagnosis.

For full transparency, we post our rates below!

(Don’t be fooled by companies quoting a lower diagnostic charge upfront,instead ask them why their rates are not posted) 

Our diagnosis fee includes  :

■ Technician’s travel time/fuel    ■ Diagnosis Time    ■ Check parts availability & quote price

* If you decide to proceed after the diagnostic, labour  will be billed in addition to the diagnostic fee. You can expect additional labour to be $50.00 to $150.00 approx. range. We bill according to the and provide the labor quote + parts cost upfront. Without authorization, we do not proceed with the repair.

* If machine is repairable on first visit or requires a second visit, additional labor rate will remain the same. You do not pay extra labor for a return trip, that’s the beauty of a flat rate labor charge.

Here is a example of charges for a repair completed in one trip and the same repair in two trips. As you will note, the charges are the same.

  1. Washer pump failed and technician can complete repair within first trip: $129.95 for diagnostic + $89.00 for the pump + $79.00 for labor = $297.95
  2. Washer pump failed and technician has to return to complete repair: $129.95 for diagnostic + $89.00 for the pump + $79.00 for labor = $297.95

 What to expect from your Service Call

■  Our factory-trained technician will call you the night before between 6:00pm to 8:00pm to confirm a arrival 2 hour arrival window (for next day). You will not have to wait all day for someone to show up. Our technicians carry over $5000.00 in parts needed to repair most appliances. We strive to complete repairs on the same day.

■  Our parts come from multiple manufacturers and suppliers. We only use brand new parts for repairs. Prior to proceeding with any repair, we will always quote the parts cost.

■  As we have a full parts retail division, we are set up to receive many parts through “RUSH AIR” directly from manufacturers inventory

■  We will estimate the cost of your repair before proceeding with any work, excluding the diagnostic fee. We do not charge extra for Saturday service calls.

■  All labour and parts are guaranteed for 90 days.

Appliance Replacement Rebate

If you choose not to repair your appliance after having it diagnosed by one of our technicians, bring a copy of your paid work order to the store to receive a $40.00 credit towards the purchase of a new unit. This credit will be applied to the regular advertised price. (Not applicable to property management accounts)

Serving the following areas

Vancouver Richmond Burnaby West Vancouver
North Vancouver Surrey Delta Langley
Coquitlam New Westminster Port Coquitlam Maple Ridge