**Important Note** Please ensure you are using a authorized service center for your appliance repair. Why?

Majority of the appliances have several advanced functions, error codes, service manuals and parts. If you are using a servicer who doesn’t have access to the manufacturer service portals/bulletins (only available to authorized servicer’s), their is a high chance of a mis-diagnosis. Don’t be fooled by servicer’s who claim to be authorized. Prior to booking service with us or any other servicer, you can always call the manufacturer and double check this. Don’t write off your product based on a poor diagnosis.

Diagnostic Fees

Our diagnosis fee is a flat rate of $99.00. This amount includes

■ Technician’s time                   ■ Vehicle/travel expenses and fuel usage

■ Insurance fees                        ■ On-going technician training

■ Office dispatcher and administration expenses

* Labour to complete repair will be billed in addition to the diagnostic fee.
* Additional labour range is typically $25.00-$125.00 depending on the extent of the repair.

 What to expect from your Service Call

■  Our factory-trained technician will call you between 8:00am and 9:00am on the scheduled day of your service and advise you of a 2 hour arrival window. You will not have to wait all day for someone to show up. Our technicians carry the top 150-200 parts needed to repair most appliances. We strive to complete repairs on the same day. 

■  All of our parts come from the original manufacturer and suppliers. We only use genuine, brand new parts for repairs.

■  We will estimate the cost of your repair before proceeding with any work, excluding the diagnostic fee. We do not charge extra for weekend service calls.

■  All labour and parts are guaranteed for 90 days.

Appliance Replacement Rebate

If you choose not to repair your appliance after having it diagnosed by one of our technicians, bring a copy of your paid work to the store to receive a $39.95 credit towards the purchase of a new unit.

Serving the following areas

Vancouver Richmond Burnaby West Vancouver
North Vancouver Surrey Delta Langley
Coquitlam New Westminster Port Coquitlam Maple Ridge