Whirlpool 30-inch Under-Cabinet Range Hood UXT5230BDS

This was an upgrade that was installed in our home when it was built 2 years ago. I accidently brushed my left index finger against the glas lamp enclosure, 2nd degree burns was the result...not vey happy. With the advent of terrific LED lighting these days I intend to replace those halogen lamps with LED replacements.

When you boil a large pot of water for about 20 - 25 minutes, like when you're boiling pasta or canning, condensation collects in mesh of hood and runs down in a trickle on your stove , splashing into any open pans/pots. A Lowe's appliance technician checked it out and verified hood was properly installed and vented to outside. This technician was so baffled by what he witnessed that he called Whirlpool tech. support and went through all the authorized checks with him still on the phone. Whirlpool tech.'s advice was a basic lesson on how condensation forms and to always use lids. Whirlpool twice scheduled other (Whirlpool authorized) appliance technicians to investigate. Both times I waited around to later call and ask why they didn't come and was told that neither one serviced hoods. Upper level Whirlpool supervisors (Executive Office - called twice) said nothing would be done because technician (first non-Whirlpool authorized one) said it was operating 'properly'. With some coaching on my part, one service rep. agreed to order me a new mesh to try and my 1 year warranty was extended another 6 months. I am not very hopeful this unusual problem will be resolved. I am mainly disappointed in Whirlpool's robotic adherence to policy instead of using common sense. I repeatedly asked if they'd be happy if it was happening in their home. I gave the hood a three star rating because other than this icky problem when I boil a big pot of water, the hood is attractive, bright and draws very well. Whirlpool, however gets a one star.

After installing and removing the protective coating found a dent in the front side of the hood. Hardly noticeable however the dent created a sharp edge. So I thought I could remove the filter and push the dent out from the side of the hood. Unfortunately the Phillip head screw used to hold the filter is stripped and it is impossible to remove the filter. I paid $100 to have this installed and now I am out the cost of the hood and the installation cost.

Just delivered yesterday!Nice sleek design!Dissapointed that no charcoal filter included,as when we ordered salesman knew we would be using as recirculating fan!Now need to find same or order ourselves!Very inconvenient!

I bought this 4 month ago, very quite, very powerful, easy to clean with affresh stainless cleaner